It was launched on August 22,and is based in Los Angeles, California. The company is privately held.
Neil Clark Warrena clinical psychologist, with his son-in-law. During —12, new memberships, retention rates and time spent on the site decreased. In JulyNeil Clark Warren came out of retirement to become chief executive officer.
Warren closed unprofitable international operations, switched advertisers, made changes to the board,  and bought back stock from Sequoia Capital and Technology Crossover Ventures. Ineharmony announced their questionnaire would now be optional for users.
Prospective members complete a proprietary questionnaire about their characteristics, beliefs, values, emotional health and skills. Matching algorithmswhich the company believes match people's core traits and values to replicate the traits of happy couples, use these answers to match members with users the company believes will be compatible.
Buckwalter says that the compatibility system rests a lot on commonality, for their belief is that "Opposites attract, then they attack. Starting in Januaryeharmony users could see why they are considered compatible with a feature called "The Two Of You Together". They will be able to see the matches who score at an advanced level of compatibility and also why.
When it began, eharmony did not offer same-sex matches; it now offers them through a separate service, Compatible Partners. We don't want to make enemies out of them. But at the same time, I take a real strong stand against same-sex marriage, anywhere that I can comment on it.
Olsonan attorney for eharmony, said that even though the company believed the complaint was "an unfair characterization of our business", it chose to settle because of the unpredictable nature of litigation. The company, which did not admit wrongdoing, agreed to allow access to both its gay and straight dating sites with a single subscription, to display its gay dating services more prominently and to establish a settlement fund to pay people who can show they were harmed by the company's policies.
As of [update]aboutpeople had registered with Compatible Partners. According to Garcia, "Because of the price tag and the emphasis on long-term relationships Compatible Partners' users are seen as quite desirable.
After approval by the questionnaire, eharmony begins to match members regardless of their subscription status. A member's list of matches does not indicate which members are paying or non-paying, so users may not be able to communicate with all of their matches.
On June 6,eharmony confirmed that its password database had been breached and a section of its user base had been affected. A article published by the Harvard Business Review attributed the success of eharmony's system to their large membership base, their efforts to exclude people who are not serious about dating, and their Is eharmony a christian dating service fees being more expensive than the fees for other dating websites.